Client Service Advisor

Client Service Advisor

Location: Swindon
Package: £24,788 + full benefits package

At tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients.

We’re now looking for a Client Advisor to join our Client Services team. This is a great opportunity for someone with customer service experience who enjoys problem-solving, learning new systems, and helping customers.

You’ll join a supportive team environment where full training is provided. Whether you’re early in your career or looking for your next step in customer service, this role offers the chance to build specialist knowledge within the property and legal technology sector.

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What you’ll do

As part of our Client Services team, you’ll support customers and suppliers with a wide range of enquiries while delivering a high standard of service.

This role comes with structured training and ongoing support from experienced colleagues and dedicated Client Service Specialists. You’ll start by learning the fundamentals of our systems and processes, including mapping and search-related tasks, before gradually progressing into more complex customer queries and specialist areas.

Your day-to-day responsibilities will include:

• Acting as a first point of contact for clients and suppliers via phone and email.
• Resolving customer queries in a professional, friendly and timely manner.
• Using internal systems to manage tasks, update records and track enquiries accurately.
• Supporting customers with search orders, mapping requests and general service queries.
• Working closely with colleagues across the team to ensure smooth day-to-day operations.
• Monitoring your workload to help meet service levels and team KPIs.
• Escalating more complex queries when needed and learning from experienced team members.
• Contributing to team meetings and helping improve processes and customer experience.

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About you

We’re looking for someone who enjoys helping customers and works well in a fast-paced team environment.

You’ll ideally have:

• Previous experience in a customer service or client-facing role.
• Strong communication skills, both written and verbal.
• Confidence using and learning new systems.
• A positive and proactive approach to problem-solving.
• Good attention to detail and organisational skills.
• The ability to manage different tasks and priorities throughout the day, with a calm and adaptable approach during busy periods.
• A collaborative mindset and willingness to support teammates.

Knowledge of conveyancing or property searches would be helpful but isn’t essential — full training will be provided.

What we offer

• Competitive starting salary of £24,788 + full benefits
• 25 days holiday + holiday purchase scheme (increasing with service)
• Private health cover (after qualifying period), pension, and life assurance
• Flexible benefits scheme covering financial, wellness, legal, and medical support
• Free parking on site, breakfast, and fresh fruit
• Rewards platform with a wide range of discounts and benefits
• Hybrid working (4 days in office / 1 from home once fully trained)
• A supportive environment with genuine opportunities for progression and develop

About us

tmGroup is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent.

We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

If you enjoy problem-solving, helping customers and providing an excellent service, we want to hear from you. Apply today.